Why RatePoint?

Whether you do business from the Web or a storefront—whether you're a small business or large enterprise—your customers and their feedback are critical to your business success. So why use RatePoint? We give you all the tools to turn customer feedback into a potent sales, marketing and customer service asset, and help you:

Protect and Build Your Online Reputation

Every day millions of consumers flock to the Web to read and share reviews about businesses. RatePoint helps you take a common sense approach to your online reputation. We give you all the tools you need to encourage customers to speak up, and then promote that feedback. If there's a problem, RatePoint gives you an opportunity to fix it before it can impact your online reputation.

Boost Sales and Consumer Confidence

Research indicates that more than two-thirds of consumers today refer to online reviews and ratings before making purchase decisions from on or offline businesses. RatePoint helps you capitalize on that phenomenon and word-of-mouth marketing - by enabling you to share real, honest opinions and comments from your customers, and turn shoppers into buyers.

Improve Customer Service and Satisfaction

Studies have shown that most unhappy customers don't complain, they just look for another company to give them what they need. This means you could be losing customers without even knowing why. With RatePoint, your customers are given an interactive method to provide insightful, honest feedback (good or bad), ultimately creating a more satisfying customer experience.

Stay Connected with Customers

Staying connected and communicating with customers can help you build loyal lasting relationships. Our email marketing and survey tools make it easy for you to keep in constant contact with customers, and drive them to do more business with you.

Preview a RatePoint Business Profile

 

How RatePoint Works

Collect, manage and promote real customer feedback and reviews, and stay connected with customers. RatePoint allows you to do it affordably and without a lot of work. There's no software to download or install—it's a completely web-based solution.

Collect: Easily ask customers for feedback and reviews. We verify every review to ensure that the review is real and authentic. More Details

Manage: Manage all your reviews and feedback through the RatePoint Business Center, our web console and dashboard. More Details

Promote: Quickly publish reviews and promote your business by getting out the favorable buzz directly on your own website. More Details

Connect: Stay in constant contact with customers, and encourage repeat business with email marketing and survey tools. More Details

Improving Customer Service with Customer Feedback

RatePoint provides an easy-to-use, automated customer feedback solution that leverages powerful Internet marketing tools designed for improving customer service and growing your business.

Learn more about the features and benefits of a RatePoint Membership:

RatePoint Video Tour

RatePoint Brochure

 

 

RatePoint Pricing

Customer Feedback Tools, Email Marketing & Surveys All in one easy-to-use package!
RatePoint Plan	Contacts (List Size)	Price*
RatePoint Standard Single Dept/Organizational Unit	1,000	$16.95/month compare to $40/mo w/Constant Contact®**
RatePoint Plus Single Dept/Organizational Unit	5,000	$27.95/month compare to $70/mo w/Constant Contact®**
RatePoint Enterprise Up to 5 Depts/Organizational Units	10,000	$57.95/month compare to $95/mo w/Constant Contact®**
RatePoint Enterprise Plus Up to 15 Depts/Organizational Units	25,000	$117.95/month compare to $170/mo w/Constant Contact®**

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* 17% annual pre-pay discount available. RatePoint charges by the number of email addresses managed for you. You may email to them as many times as you need!

** Constant Contact pricing based on email marketing with surveys, premium image hosting and email campaign archive.